A Smart Queue Management System is a digital solution that automates patient flow in hospitals and clinics using QR codes, token numbers, and real-time tracking. It eliminates manual token issuance, reduces waiting room congestion, and gives patients live queue visibility via display boards and WhatsApp notifications.

A standard Smart Queue Management System deployment takes 3–6 weeks, including setup, configuration, staff training, and go-live support. Complex, multi-department integrations may take 2–3 months depending on scope.

Yes. We build our solutions with API-first architecture, enabling integration with existing HMS, EMR, and billing systems. The scope of integration depends on the APIs available in your current systems, which we assess during the requirements phase.

PihNexa serves the full spectrum — from single-doctor clinics and diagnostic centres to multi-specialty hospitals. Our Clinic Launchpad package is specifically designed for smaller facilities, while our Enterprise Solutions handle complex, multi-department hospitals with high patient volumes.

The Patient Checklist & Tracker automates generation of structured, digital checklists — pre-operative, post-operative, and follow-up — based on each patient's profile and procedure type. It includes staff sign-off tracking, compliance logs, and a complete audit trail. The system has processed 7,500+ checklists in a live hospital with zero performance issues.

All data is transmitted over HTTPS (TLS 1.3 encryption). Systems include role-based access control (RBAC) so each staff role only sees what they need. Audit logs track every action. We use enterprise-grade cloud infrastructure with automated backups. Patient data is never shared with third parties.

Staff Roster Automation replaces manual spreadsheets and WhatsApp coordination with intelligent scheduling software. It handles shift assignments, conflict detection, leave management, swap requests, and automatically sends WhatsApp notifications to staff for schedule changes.

Yes — every project includes a post-launch support period, and we offer ongoing maintenance packages for security updates, feature additions, and technical support. Healthcare systems cannot afford to go unsupported after deployment, and we take that responsibility seriously.

Our Smart Queue Management System starts at ₹1.75L as part of the Clinic Launchpad package. Final pricing depends on the number of departments, display boards, integrations, and ongoing support requirements. Contact us for a scoped quote.

Yes. Upon project completion and final payment, full intellectual property — source code, design assets, and database schemas — is transferred to you. Your business owns its technology.

Yes. Our Smart Queue System integrates with WhatsApp Business API and SMS gateways to send patients automated notifications about their token number, estimated wait time, and when they are about to be called.

Fill out our contact form or reach us on WhatsApp at +91 7307852235. We start with a free, no-obligation Tech Audit session to understand your requirements and then provide a detailed proposal within 3–5 working days.